We offer a 48-hour refund policy, but it depends on each situation.
Each refund request is evaluated on a case by case basis - depending on the situation, no refund, full refund or partial refund will be issued.
Crypto Currency payments are non-refundable but may receive account credits as a form of refund. The account credits can be used to pay future invoices without using other payment methods.
To prevent abuse, only a client's first invoice is eligible for a refund unless stated otherwise.
Refunds might not be allowed in some cases:
1. You have already used more than 50GB of allocated data transfer.
2. You have received the product as 'service transfer' from another customer.
3. You have sent the product as 'service transfer' to another customer.
4. You already have / had abuse report or your VPS IP was listed on any blacklist, including Spamhaus, blocklist.de and all other abuse compliant/site with legitimate evidence, GFW of China, etc., by the time you requesting for a refund.
5. Renewal orders can not be refunded.
6. For promotional items, the discounted products can not be refunded unless specified otherwise while ordering.
To get a refund, you need to follow the below steps:
1. Create a support ticket in the billing department.
2. Provide a valid reason in the ticket to be eligible for a refund.
Note:
Refund will only be issued when requested within 48 hours after the initial sign up date of the service.
Payment gateway fees will be deducted from the refund amount.
If you want to request for a refund, do not apply for immediate service cancellation before receiving a reply from us in the ticket or else the request won't be considered.
These steps exist to prevent any abuse of our refund policy.